We will collect, use, and share information from or about you in accordance with the CSMC Consumer Privacy Notice , which provides choices regarding the use and sharing of your information.
We may collect information from you via applications, forms, surveys, or other online fields, such as name, address, account numbers, social security number, email address, or telephone numbers.
We may also collect and store other information about your use of our sites and services, such as your IP address, web browser name and version, operating system, computer location, date and time of visit, and the web pages visited. Such information may be collected about how and when you use our sites.
We may use your information in accordance with applicable laws, such as:
Refer to the CSMC for additional details on how your information may be shared with affiliates and third parties.
If you wish to access, update, or correct your information, please contact us as outlined below under Contact Us. We will comply with your request within a reasonable timeframe and within the time limits established by applicable law.
We collect visitor information by using cookies and pixel tags. A cookie is a small piece of information that a website can send to your browser and may then be stored on your computer's hard drive. It acts as an anonymous tag that identifies your computer, but not you personally.
A pixel tag, also known as a clear GIF or web beacon, is an invisible tag placed on certain pages of our website but not on your computer. When you access these pages, pixel tags generate a generic notice of that visit. They usually work in conjunction with cookies, registering when a particular computer visits a particular page. If you turn off cookies the pixel tag will simply detect an anonymous website visit.
You may set your browser to warn you when placement of a cookie is requested, and decide whether or not to accept it. However, some of the features available on the site may not function properly if your cookies are disabled.
Your Internet browser may offer a ‘Do Not Track’ feature allowing you to tell us you want to opt out of tracking for some purposes. We may not separately respond to or take any action in response to a ‘Do Not Track’ setting in your Internet browser.
We may provide links to third party sites, such as credit bureaus, service providers or merchants. If you follow links to sites not affiliated or controlled by CSMC, you should review their privacy and security policies and other terms and conditions, as they may be different from those of our Sites. CSMC does not guarantee and is not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of their information.
CSMC uses information described in this Notice to help advertise our products and services, including prescreened offers of credit, in a variety of ways. We use such information to present tailored ads, to you, analyze the effectiveness of our ads, and determine whether you might be interested in new products or services.
Relationship based advertising: In order to help make our advertising informative and useful, we may use information about your relationship with us to help determine which advertisements or offers to present to you.
Online Behavioral Advertising: We use third party advertising companies to collect nonpersonally identifiable information to provide targeted display advertisements, likely to be of greater interest to you, through participating publishers and advertisers. To learn more about online behavioral advertising or to opt-out of this type of advertising, please click on the following link: www.networkadvertising.org.
Please note that if you opt out, you may still receive online advertising from CSMC. Opting out from a specific third party site means that the ads you receive will not be based on your choices or behavior.
Direct Marketing: If you prefer we not deliver you marketing offers in email, postal mail or through telemarketing, you may manage your direct marketing by contacting us, see contact information below.
In order for online behavioral advertising opt outs from our Sites and on other sites to work on your device, your browser must be set to accept cookies. If you delete cookies, buy a new device, access our Site or other sites from a different device, login under a different screen name, or change web browsers, you will need to opt-out again. If your browser has scripting disabled, you do not need to opt out, as online behavioral advertising technology does not work when scripting is disabled. Please check your browser's security settings to validate whether scripting is active or disabled.
Our sites and services are not intended for children under the age of thirteen (13). We do not knowingly collect personal information from children under the age of 13 without parental consent. Visit the Federal Trade Commission website for more information about the Children's Online Privacy Protection Act (COPPA).
We take reasonable measures, including the implementation and maintenance of physical, electronic, and procedural safeguards, in an effort to assure the security, integrity and accuracy of information under our control, in accordance to applicable federal and state laws. This includes device safeguards, and secured files and buildings, as well as oversight of our third party service providers. Please note that electronic communication, particularly email, is not necessarily secure against interception.
If you are an existing CSMC customer, you can Register and/or Log In to your account and click on Account Settings to view and update your preferences, from any device, 24/7.
Customer Service Mortgage Corporation
Attention: Chief Compliance Officer
4353 Park Terrace Drive #100
Westlake Village, CA 91361
Effective Date: January 3, 2017
“I had the best experience with CSMC Mortgage. Buying a home is very stressful with all of the paperwork that has to be filled out. Faye was amazing! I have given several people her contact info, who are scared to take the step to homeownership. She took ALL of the stress away for me. I honestly, didn’t have to do much. She accommodated my crazy work schedule and help me get things done in a timely manner. She made me feel so comfortable and at ease. There were no surprises when it was time to sign and pay. I highly recommend her to anyone in need of her services and guidance. I can’t thank her enough.”
- Lisa M.
“With this being my first home purchase, my loan officer was very good at explaining everything to me and helping me with all my needs. Thank you for having such great people in the right place!”
- Cathleen H.
“David Honda and his team rocked!! They had great technology that took so much of the pain of home buying away. They were attentive to our specific needs and were on top of our loan process! David was always available, even when he was in Hawaii, and super responsive! Thanks David, Melissa and the team for an easy and great home buying experience.”
- Raymond F.
“Faye helped me purchase my first home last year. She was very professional and worked very quickly to help me procure financing. She made herself available around my schedule and took the time to explain my options for financing to help me get the lowest rate possible. Would highly recommend her to anyone looking for someone that is professional, highly knowledgeable, polite, and responsive.”
- James Z.
“This review is about Mark and Darci Richardson from CSMC Mortage in Simi Valley. This team is the BEST! For the past 12 years our home was "underwater" due to the "crash" in 2007, and unable to do anything with the mortgage except pay it. These two kept on top of things and finally the house qualified to REFI. We just completed everything and it closed last week... and they saved us over $900 a month!! That's a huge savings for a couple of senior citizens! We are SO happy now and finally can breathe. Thanks to Mark and Darci and CSMC Mortgage for following through, jumping through all the hoops necessary and helping us out! I can't recommend them more... they are the BEST!!!”
- Shari S.
“These folks are conscience and easy to work with. The “calm” as the “storm” of home loans rolls through! I would not use anyone else. They make sure ALL your questions are answered, be that what competitors may have offered, or ads you may have heard or seen. What a pleasure to do business with. Thank you team CSMC.”
- Michael G.
“CSMC Mortgage took great care of us and our home buying needs. Tony was more than we could have ever asked for, he went above and beyond for us and we couldn’t have been more grateful for all his hard work. CSMC Mortgage has a great and friendly staff, I would highly recommend them to anyone looking into buying a home.”
- Jannet A.
“Baret Grigorian was amazing!! From start to finish Baret was there to help in every way. I never felt like I had to call him to follow up on my loan transaction and he always kept me informed. He was able to get me great financing rates, a lower payment AND money back! Thank you Baret!! I look forward to working with you again in the future!!”
- Kenny D.