First, you might wonder why lenders need so darn much of your personal information. With today’s stricter lending standards (some lax lending contributed to the housing market crash a decade ago), lenders must be very meticulous about checking personal information before giving you a loan. Gone are the days of flying through a loan application, and that’s a good thing!
You must prove your financial health before a lender can decide to lend you money. It’s the only way for the lender to be sure that lending you money is a sound decision. They want to make sure you can pay the money back comfortably.
So, since you have to provide this sensitive information to your lender, what can you do to protect your personal information from cyber criminals?
Lenders want to make the process of getting a loan as easy as possible, especially when they’re asking for so many different documents at different times throughout the process. Because of this, sometimes it may be tempting for them to ask you to send documents via email (or you may want to ask if you can do it that way).
But this is an unwise decision because it’s so easy for criminals to exploit email attachments. Instead, insist on uploading your information via a secure online portal, which is much harder to hack. (Most lenders should offer this option from the get-go.)
Of course, if uploading it securely is not an option, you can always drop your documents off in person or put them through the mail or fax machine—though these methods are more of a hassle, they are all preferable to unsecured email.
If you receive an email that appears to be from your bank but you don’t recognize the name or something looks off, call your lender and verify that it’s legitimate. No matter what, don’t respond with your personal information until you know that that it is. Even then, personal information should still be submitted via a secure online portal.
Using names and email address similar to ones you’re familiar with is called phishing, and it’s a common way for criminals to get your valuable information.
Lenders should use safeguards to protect people from phishing scams. A reputable lender will have software that helps keep their email system safe from scammers.
First, they should have a way to securely store your information once they have it. Servers and databases should be locked down and protected with passwords. Only those working on your loan directly should have access to your information.
There should be multiple safeguards for preventing a data breach and for identifying one quickly if it happens.
The lender should use secure online portals to upload your information to third parties that will be helping to complete the transaction—think title companies, lawyers, and others that help facilitate the transaction.
Another thing people worry about is the risk of their information being sold to third parties like credit card companies, insurance companies, and others who might have an interest in getting your business.
This is where the Gramm-Leach-Bliley Act (GLBA) protects you. When you apply for a mortgage, your lender has to tell you exactly what it does with your personal information and why they share that information with other companies.
Most of the sharing of your information will be because of third parties that are needed to help close the loan. The lender has to share your personal information with the three credit bureaus to get your credit report, for instance. But they may also want to share your information with companies that have products you could be interested in. The lender must let you know if your information is being used for marketing or promotional purposes.
This document will also give you the option to limit the sharing your lender actually does. You should see a phone number or a website (or maybe a mailing address) where you can opt out of your information being shared for marketing purposes.
Ask what happens to your mortgage documents when your mortgage is complete. Are they stored securely? For how long? Are they shredded?
If you have any questions about how your information is used, stored, or disposed of, don’t hesitate to ask. The lender should be happy to tell you how your information is used, shared, and stored.
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“I had the best experience with CSMC Mortgage. Buying a home is very stressful with all of the paperwork that has to be filled out. Faye was amazing! I have given several people her contact info, who are scared to take the step to homeownership. She took ALL of the stress away for me. I honestly, didn’t have to do much. She accommodated my crazy work schedule and help me get things done in a timely manner. She made me feel so comfortable and at ease. There were no surprises when it was time to sign and pay. I highly recommend her to anyone in need of her services and guidance. I can’t thank her enough.”
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“This review is about Mark and Darci Richardson from CSMC Mortage in Simi Valley. This team is the BEST! For the past 12 years our home was "underwater" due to the "crash" in 2007, and unable to do anything with the mortgage except pay it. These two kept on top of things and finally the house qualified to REFI. We just completed everything and it closed last week... and they saved us over $900 a month!! That's a huge savings for a couple of senior citizens! We are SO happy now and finally can breathe. Thanks to Mark and Darci and CSMC Mortgage for following through, jumping through all the hoops necessary and helping us out! I can't recommend them more... they are the BEST!!!”
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“With this being my first home purchase, my loan officer was very good at explaining everything to me and helping me with all my needs. Thank you for having such great people in the right place!”
- Cathleen H.
“Baret Grigorian was amazing!! From start to finish Baret was there to help in every way. I never felt like I had to call him to follow up on my loan transaction and he always kept me informed. He was able to get me great financing rates, a lower payment AND money back! Thank you Baret!! I look forward to working with you again in the future!!”
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